Globally renowned author, speaker and digital trust expert, David Birch introduces the theme for this year’s event - the crucial role multi-sector, cross border collaboration and contextual insights play in helping companies detect and prevent fraud.

Examining popular traits of APP scams happening today, this immersive case study will bring to life a typical scam scenario, demonstrating how contextual insights and risk assessment can make a real difference in preventing fraud and mitigating the potentially devastating impact on customers’ lives.

Over the last 12 months a large proportion of reported scams originated on online social platforms, targeting technology, media and telecoms companies upstream of the financial institutions. In this session we’ll explore a recent example of a purchase scam using a social media platform, where anti-fraud experts shared intelligence and modelled contextual elements to identify risky payments.

To keep pace with fast-changing cybercrime patterns, businesses need to know their customers, in the digital world, and verify that it really is them. This session will explore how the fusion of digital and physical identity intelligence, overlayed with advanced analytics and AI, can help businesses establish digital trust and increase their confidence in being able to detect and prevent fraud. It will also examine the growing threat of synthetic identities, revealing some of the lessons learned from the USA, where synthetic identities are now estimated to cost the economy between $20-40 billion. We will hear how synthetics can be identified, how this tactic is being employed by fraudsters, why we can expect this trend to gather momentum and how predictive analytics and modelling techniques are being used to mitigate the threat.

Leading academic and digital trust expert, Dr Sarah Walton will lead a panel discussion around the dynamics of digital trust and exploring different functional perspectives around what organisations need to do to effectively balance the need for online security with a good customer experience, without causing an unacceptable drag on the bottom line.

During this time we will break into industry-specific focus groups to dive deeper into the specific challenges faced in those industries and the potential solutions available.

Session 1: Focus on Banking & Payments

In this session we’ll explore what banking and payment companies need to know about PSR. We’ll consider how prepared companies are for the reimbursement code and will explore the challenges and how to avoid what might otherwise be the unintended consequences of the new regulation.

• Speakers coming soon

Session 2: Focus on Insurance

In this session we’ll hear how Confused.com aims to help insurance providers better understand the behaviours of potential customers by providing additional data points that relate to identity at point of quote. Building a dynamic contextual picture of individuals will reduce the risks of fraudulent behaviour, lowering costs and premiums for genuine customers.

• Stephen Adams, Fraud Manager and leader of Counter Fraud team, Confused.com
  

Session 3: Focus on Consumer Lending

Synopsis coming soon

• Speakers coming soon
  

Session 4: Focus on fraud in other sectors

In this session, we’ll hear how leading Car and Van Rental company, Thrifty is creating a positive customer experience and achieving greater rental volumes whilst also reducing the risk of stolen vehicles as a result of fraud.

• Mike Tuck, UK Security and Audit Manager, Thrifty
  

A current member of The House of Lords will provide an update on forthcoming legislative developments, for instance in relation to the Online Safety Bill, Data Protection guidance and the Digital Markets Bill, and how he expects these increasing statutory obligations to drive a more cross-sector, collaborative approach to fraud.

In this session, we explore how Banking, Telecoms and Technology industries are coming together with the collective purpose of collaborating to minimise scams. We will share the latest insight on an exciting proof of concept which is showing very positive early signs.

We end our day with an exciting example of how our themes for the day – context and collaboration – are coming together in practice, with public and private sectors working together using shared intelligence to uncover fraud networks, identify the serious organised crime groups behind them, isolate the criminals at the centre of these groups and make arrests.